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Terms and Conditions

The following Terms and Conditions (“T&Cs”) constitute a binding agreement between you (“Customer”) and PENYN DIGITAL SOLUTIONS PRIVATE LIMITED (“UPAY”). By accessing or using any UPAY services, you acknowledge that you have read, understood, and agreed to be bound by these T&Cs.

1. Working Procedure

UPAY provides its services in the following manner:

  • UPAY enters into Business Correspondent arrangements with various Banks and Financial Institutions (“FIs”) to facilitate digital financial and utility services.
  • UPAY onboards customers (users of the UPAY platform) for availing services including but not limited to Mobile Recharges, DTH Recharges, BBPS Services, Credit Card Bill Payments, and other Utility Payments.
2. KYC Compliance

All UPAY services shall be provided strictly in accordance with the Reserve Bank of India (RBI) Know Your Customer (KYC) guidelines.

For compliance with RBI regulations, UPAY will collect, verify, and securely maintain your personal identification details at the time of registration and/or at any later stage, as may be required for availing or continuing UPAY services.

3. Registration Data

You agree that all information provided by you during registration or while using the services is true, accurate, current, and complete.

If UPAY has reasonable grounds to believe that any information provided is false, inaccurate, incomplete, suspicious, or inconsistent with these T&Cs, UPAY reserves the right to cancel, suspend, or not process the transaction or service request.

4. Disclaimer of Warranties

UPAY operates as a Business Correspondent for various Banks and FIs for enabling payments and utility services. UPAY shall not be responsible for any transaction failure arising due to technical or operational issues attributable to any Bank or FI.

UPAY shall address customer service requirements related to transactions conducted using its platform. UPAY is responsible for its operations, including safety, security, and service delivery within the scope of its role.

5. Indemnity

You agree to indemnify and hold harmless UPAY, its affili

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